Terms of Service
Last updated: April 28, 2025
1. Acceptance of Terms
By accessing or using the PrimeCabs service, whether through our website, mobile application, or any other platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Service Description
PrimeCabs provides transportation services, including but not limited to, local rides, outstation trips, airport transfers, and corporate travel services.
3. Booking and Cancellation
When you make a booking with PrimeCabs, you agree to provide accurate and complete information. Cancellation policies vary by service type:
- Cancellations made at least 24 hours prior to scheduled pickup: Full refund
- Cancellations made 12-24 hours prior to scheduled pickup: 50% refund
- Cancellations made less than 12 hours prior to scheduled pickup: No refund
4. User Responsibilities
As a user of PrimeCabs services, you agree to:
- Provide accurate information when making bookings
- Treat drivers and vehicles with respect
- Not engage in any illegal activities while using our services
- Pay all applicable fees and charges
- Be at the pickup location at the scheduled time
5. Payment Terms
Payment can be made through the website or app using credit/debit cards, UPI, or other approved payment methods. For cash payments, the full amount must be paid to the driver at the end of the journey. Additional charges may apply for waiting time, tolls, or changes to the original booking.
6. Limitation of Liability
PrimeCabs strives to provide reliable services but does not guarantee that services will be uninterrupted or error-free. We are not liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our services.
7. Personal Information
By using PrimeCabs services, you consent to our collection and use of personal information as described in our Privacy Policy.
8. Modifications to Terms
PrimeCabs reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any such changes constitutes acceptance of the new Terms of Service.
9. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: legal@primecabs.com
Phone: +91 9876543210